🔄 Return & Refund Policy

We want you to be fully satisfied with your purchase. Here’s how returns and refunds work at Expedient Box.

📦 Return Eligibility

You can return a product within 7 days of delivery if:

• The product is unused and in original packaging
• You received the wrong item
• The product is damaged or defective upon arrival

We do not accept returns for products damaged due to customer handling, or used items.

📸 How to Request a Return

To initiate a return, please contact our support team on:

• 📧 Email: support@expdientbox.in

Please share your order ID and photos/videos of the product within 7 days of receiving it.

💰 Refund Process

Once your return is approved and the item is received at our warehouse, we will issue a refund to:

• Your original payment method (for prepaid orders)
• Your UPI/bank account (for COD orders)

Refunds are processed within 4–7 working days after quality check.

🚚 Return Shipping

We will arrange reverse pickup for most locations. If reverse pickup isn’t available at your pin code, we may ask you to self-ship the product and share the tracking details. Reimbursement will be provided for shipping in such cases.

❌ Non-Returnable Items

Some items such as personal care, hygiene products, or items marked “Final Sale” cannot be returned.

Still Need Help?

Feel free to reach out! We’re here to assist you Monday to Saturday, 10 AM to 7 PM.